The WhatsApp agent replies and the voice agent picks up the phone at any hour, in Spanish and English. For tourism businesses in Benalmádena, from Arroyo de la Miel to the marina. We work from Fuengirola, just nearby.
Benalmádena lives largely on tourism: hotels, holiday apartments, restaurants and businesses around the marina. Many enquiries arrive before the trip, from another country and at times when there's nobody at reception.
And the same questions keep coming: how to get there, what time check-in is, where to park, whether there's a table free tonight. Answering them one by one eats into your team's time right in the busiest months.
The WhatsApp agent answers those questions with the information you give it, and the voice agent takes the phone when reception is busy. Anything that needs a person is logged in your panel.
The agents always introduce themselves as AI assistants and take load off your team when it can't keep up.
Gives arrival information, answers frequently asked questions and handles bookings, changes and cancellations in Spanish or English.
Picks up the phone when reception or floor staff are busy, with a natural voice, and leaves a summary of every call.
Every conversation, appointment and customer is logged in your panel, included in every plan. You know what's sorted and what's still pending.
See how it works in yours:
Hotels and apartments: WhatsApp and phone concierge before, during and after the stay.
Restaurants, bars and terraces: bookings and questions about the menu or opening hours.
Agencies handling holiday rentals or sales: first contact and the prospect's details, neatly organised.
First, try it live: message our WhatsApp agent or call our voice agent. If it's a good fit, we give you a tailored price, fixed and in writing.
No lock-in contract · First month of maintenance free · Technical support included · Fixed price in writing once we've seen your business
Yes. We work from Fuengirola, just nearby, and can come to your business in Benalmádena for the meeting and the set-up. We can also do it remotely if that's easier for you.
Yes. The WhatsApp agent sends the information you prepare, such as the address, check-in times or house rules, and answers guests' questions at any hour. Anything that needs someone from your team is logged in your panel.
Yes. The agents reply in Spanish or English, depending on the customer's language.
No. The WhatsApp agent works in coexistence mode: you keep your number and your WhatsApp Business app, and you can carry on using the app on your phone.
It takes one week for both the WhatsApp agent and the voice agent, so it can be up and running before the busy months. Before you decide, you can try our agents live: message our WhatsApp agent or call our voice agent.
Take the free audit to see what's worth automating for you, or message us on WhatsApp and we'll set up a demo for you.