AI Automation · Hotels

Your hotel looking after guests around the clock

The WhatsApp agent replies to messages and the voice agent answers the phone — check-in, questions, requests and spa or dinner bookings — at any hour, in Spanish or English. They don't replace reception: they free it up.

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24/7

Guests looked after

Channels: chat and voice

Unanswered messages

24/7

Virtual reception

9:41

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AI Assistant · Hotel

online

Today

Type a message...

+ spa

Extras sold

Sound familiar?

What's happening in your hotel right now

Guest messages going unanswered

Anyone who messages on WhatsApp at night or at the weekend gets no reply — and the experience cools off before they even arrive.

The phone rings with no 24h reception

Out-of-hours calls get lost. Every unanswered call is a lost booking or an unhappy guest.

Reception swamped by repetitive questions

The same parking question, the same check-in question, the same doubts over and over — time your team isn't spending on the guest in front of them.

Reviews and sales slipping away

Without automatic follow-up, reviews don't come in and extras (spa, dinner, transfers) go unsold.

Solutions for your hotel

Two assistants that look after your guests

The WhatsApp agent and the voice agent. The hotel keeps its own number, its WhatsApp and its data.

WhatsApp agent

Replies to guests instantly, 24/7, in Spanish or English. Answers questions and handles requests and bookings.

Voice agent

Answers the hotel phone with a natural voice when there's nobody at reception.

Arrival and check-in information

Directions, parking, check-in time, early/late checkout and booking questions — answered on the spot, before the guest arrives.

Requests during the stay

Towels, recommendations, opening hours, issues — the guest messages or calls and it's handled without overloading reception.

Selling extras (upsell)

Offers and books spa, dinner, transfers, excursions or late checkout in the same conversation. Extra revenue with no extra effort from your team.

Review after the stay

Asks for a review at the right moment and in the guest's language, helping to raise your rating on Google and Booking.

Guests today

Requests

AI calls

Unanswered

John Davies

Late checkout · WhatsApp

Resolved

Lena Müller

Spa booking 18:00 · WhatsApp

Confirmed

Paolo Rossi

Call · directions

Handled

Anna Sørensen

Restaurant dinner · 21:00

Pending

Flowiax Hub panel

The whole hotel from a single panel

You see the WhatsApp conversations, the calls the voice agent handled, guest requests and booked extras — all in real time.

WhatsApp conversations and calls in one inbox

Guest requests and their status

Booked extras: spa, dinner, transfers

Every call saved as a lead

Access from mobile and computer

See the panel in action

What do they handle?

Everything your hotel answers over and over again

24/7 replies to guests

Phone answering with an AI voice

Check-in and arrival information

Early / late checkout

Requests during the stay

Spa and treatment bookings

Dinner and restaurant bookings

Transfers and excursions

Service in Spanish and English

Voice note transcription

Post-stay review requests

Every call saved as a lead

The process

Up and running in under 7 days

Audit

We look at how you currently handle guests on WhatsApp and by phone, and which questions come up most.

Agent set-up

We tailor both assistants with your hotel's real information: services, opening hours, FAQs and tone.

Integration

We connect the hotel's WhatsApp and phone number, and switch on the control panel.

Ongoing optimisation

We track what guests ask and fine-tune replies, upsells and reviews based on the data.

FAQ

Questions from hotels

Which languages do the agents speak?

Spanish and English. Those are the languages we've tested and can guarantee to your guests today.

Can they handle spa or restaurant bookings and give check-in information?

Yes. They answer questions about arrival, parking and check-in and check-out times using the information you give us about the hotel, and take spa, dinner or transfer bookings. If it needs connecting to your hotel management software, that integration is quoted separately and the timeframe is given in writing.

Do they replace reception?

No. They take the repetitive questions off your team and step in when there's nobody at reception. When a guest needs a person, the WhatsApp agent lets you know and you take over from your own WhatsApp; for calls, the voice agent leaves you the details and a summary in the panel.

Is it legal? Does the guest know they're talking to an AI?

Yes. The agents always introduce themselves as artificial intelligence, as required by Article 50 of the EU AI Act, and data is handled in line with the GDPR. If the guest would rather speak to a person, you're notified: on WhatsApp you pick up the conversation yourself and, if it was a call, you have their details and a summary so you can call them back.

How much does it cost and how long does it take to get running?

Up and running in a week. The price is tailored: it depends on what your business needs (channels, volume and connections to your systems). There's a set-up fee and a monthly fee, and you get a fixed price in writing once we've seen your business. No lock-in contract, and the first month of maintenance is free.